Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Should you wish to delete an item from from your 'Shopping Cart' click on the 'View Cart' button and at the next screen click on the box under the REMOVE heading and then click on the 'Update' button.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your order via email to sales@potabletechnology.co.uk.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Definitions

The following terms used herein have the meaning as stated;

Buyer - means the person, company or educational institution with whom the contract is made.
Seller - means Portable Technology Solutions Ltd.; its assignees and successors to title.
Contract - means the contract between the seller and the buyer for the sales of the goods of which these conditions form.
Goods - means goods and services or any part thereof agreed to be sold as described by the delivery note

General Terms

All quotations are made and orders accepted by the Seller subject only to the terms and conditions set forth herein, which shall prevail notwithstanding any other terms and conditions which the Buyer shall bring to the Sellers notice and any changes thereto shall have force only if agreed by the Seller in writing. The Seller reserves the right to accept or refuse orders.

The Seller will not accept orders unless they are in writing and are duly authorised orders, the exception being credit card transactions.

The placing of an order following a quotation given by the Seller shall not be binding upon the Seller unless and until accepted by the Seller in writing.

Prices

The prices contained in any quotation or price list exclude VAT, unless stated otherwise, and will be payable by the Buyer at the current ruling rate of VAT and at the applicable tax point. The Seller shall be entitled to make such additions to the contract price as may be reasonable to allow for increased costs of raw materials, manufacturing, labour or transport.

Unless otherwise stated the price for the Goods shall include for the provision of the Seller's standard packing suitable for transportation by air, road or rail.

The Buyer shall not be entitled to make any deduction from the price in respect of any set-off or counter claim.

Shipping And Handling

All shipping charges quoted are for delivery to mainland UK - though we reserve the right to charge extra for shipping of bulky items to more remote parts of the UK.

All items dispatched are securely packed for safe transit. Please feel free to contact us by email: sales@portabletechnology.co.uk to check how your order is progressing or if it has been delayed in any way.

Due to the weight of Charging Trolleys and Cabinets delivery is subject to the availability of specialist transport facilities and can be 1-4 weeks from receipt of official order. Shipping charges quoted are for delivery to mainland UK. Please email to check shipping rates for Scottish Highlands, Ireland, Northern Ireland.

For urgent UK orders and international orders, please contact us by email sales@portabletechnology.co.uk for further delivery options.

Delivery Schedule

PLEASE BE AWARE THAT TROLLEYS AND CABINETS MUST BE CHECKED FOR DAMAGE BEFORE SIGNING THE DELIVERY NOTE AS LIABILITY WILL BE PASSED TO YOU UPON SIGNING THE DOCUMENT.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

The Seller shall discharge its obligations to deliver the goods to the Buyer, by delivering them at its own risk and expense to the Delivery Address nominated by the Buyer. The Seller reserves the right to charge the Buyer reasonable delivery charges. In the event that the Buyer shall request non-standard delivery arrangements of any form, e.g. delivery to a location outside mainland United Kingdom, or to a Delivery address outside Normal Working Hours.

The Seller shall be entitled to make partial deliveries or delivery by instalments. Each such delivery shall be deemed to be a separate contract and failure to effect any delivery shall not affect the contract as to other deliveries.

The Seller shall use reasonable efforts to deliver the Goods to the Buyer promptly, but shall not be liable for any loss or damage, direct or consequential, special or otherwise, to the Buyer, in respect of failure to fulfil any orders or for any delay or error in responding to any such orders for any reason whatsoever. In the event that orders for the Seller's goods exceed its existing levels of stock the Seller shall allocate the available stock at its own discretion.

Any delivery date specified by the Seller is intended to be an estimate and time and delivery shall not be of the essence. If no dates are so specified, delivery shall be made within a reasonable time.

If for any reason the Buyer will not accept delivery of any of the goods when they are ready for delivery, or the Seller is unable to deliver the goods on time because the Buyer has not provided appropriate instruction: risk in the goods shall pass to the Buyer; the goods shall be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer shall be liable for all related costs and expenses (including without limitation storage and insurance) from the agreed delivery date.

The Buyer shall provide at its expense at the delivery address adequate and appropriate goods and manual labour for unloading the goods.Any defect, deficiency or discrepancy in the goods delivered must be notified by the Buyer in writing to the Seller within seven days of receiving the invoice. The Buyer shall be deemed to have accepted all Goods delivered to it by the Seller if the Buyer has failed to notify the Seller in writing of any defects, deficiency or discrepancy in the Goods delivered within the time limit specified above.

Risk in the Goods supplied to the Buyer shall pass to the Buyer upon delivery in accordance with the provisions of Delivery hereof. The Buyer shall insure all Goods delivered by the Seller for their full replacement value with a reputable Insurer until ownership has passed to the Buyer.

All Goods supplied to the Buyer subject to these Standard Conditions of Sales shall remain the property of the Seller until all and any sums due to the Seller for all or any Goods supplied at any given time are paid in full. This shall be the case notwithstanding the receipt by the Seller of any payments made by the Buyer pursuant to the settlement of any specially designated claims for the recovery of sums due to the Seller.The Seller shall at any time before title has passed, without any liability, be entitled to: terminate the Buyer's rights to use, sell or deal in the Goods; enter the Buyer's premises and repossess the Goods; or use or sell the Goods.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

The Buyer shall not be entitled to cancel whole or in part any order where the Seller has already allocated Goods to the order, unless granted special permission by the Seller. For online orders the buyer has the right to withdraw from the purchase of an item within fourteen days of the day after the date the item is delivered, provided the item(s) is/are in pristine stock condition i.e. as delivered with no seals broken. The exception is for goods made to a customer's specification or software/services supplied with an activation key. Returning purchased goods is entirely at the Buyers own risk and cost, while goods must been returned in condition sent with undamaged packaging and complete. Refunds for returned unwanted goods may be subject to a restocking fee of 15% if goods are not normal stock items and have been ordered in specially (products described as *Special Order/Stock Items*). Refunds after seven days are calculated less the cost of the carriage charged to the Buyer at the time of purchase.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Here is a link to the EU Online Dispute Resolution Platform in the case of any unresolved contractual dispute between buyer and seller: http://ec.europa.eu/consumers/odr/

Guarantee

We aim to give excellent customer service and consequently always treat our customers exactly as we would like to be treated ourselves. Consequently you can purchase products safe in the knowledge that you are dealing with a reputable company providing the very best in UK equipment and service.

All Goods sold under these terms and conditions are sold with the benefit of an end user warranty.

The warranty shall not apply to any part of the Goods supplied which can reasonably be deemed as expendable, or which in the process or normal use and service could be required to be replaced before the expiry of the warranty period (e.g batteries).

If a fault occurs which is covered by the warranty, then both parts and labour are free of charge within the goods stated warranty period. Certain goods supplied will carry warranties provided by Manufacturers or Third Party Service Providers who will carry out repairs under the warranty.

The Seller's sole liability under the warranty shall be the replacement at its sole discretion of any Goods or component parts thereof found to be defective within the warranty period, and notified to the Seller in writing within seven days of first discovery.

The Seller shall have no liability for any damage or defects in the Goods thereof that have been caused by improper storage or transportation; or neglect, abuse or improper use, maintenance, installation or repair.

The Buyer shall obtain the Seller's prior approval before returning any Goods or component parts thereof under Warranty. The Seller shall approve the return of such Goods under Warranty by issuing a Return Materials Authorisation number. The Buyer shall ensure that any such Goods being returned are properly packaged for transit. Transportation costs and insurance risk incurred by either party hereto in sending the Goods or parts thereof to the other under the said Warranty shall be borne by the sending party in each instance. Any Goods or parts thereof so repaired or replaced shall be subject to the said Warranty during the balance of the Warranty Period only and replaced Goods shall become the Seller's property. The Seller reserves the right to charge the Buyer, at its current rates for the time being in force, in respect of Goods which are returned under warranty and declared "No Fault Found".

The Seller makes no other representation on warranties, other than any exclusions thus far stated and expressly excludes the same whether express, implied, statutory or otherwise, especially as to quality or fitness of the Goods for any particular purpose.

The Buyer is relying on its own skill and judgement in relation to the suitability and compatibility of the Goods supplied under this Contract and the Seller accepts no liability whatsoever as to the purpose for which the Goods are supplied.

Except as provided in Warranty of this Agreement all conditions, warranties and liabilities, whether express, implied statutory or otherwise, are hereby excluded and the Seller shall not be liable for any loss or damage sustained by the Buyer resulting from any fault or failure in the Goods or any technical information relating thereto, or lateness in delivery or failure to deliver unless such fault or failure is caused by the Negligence or wilful misconduct of the Seller, its employees or agents, and then only to the extent not excluded by the terms and conditions contained herein. In all other cases The Seller's liability in respect of any one event, or series of events shall not exceed the value invoiced and paid in respect of the Goods.

No exclusion or limitation shall apply in respect of the death or personal injury of any person caused by the Seller's Negligence.

Notwithstanding any other provision contained herein, the Seller shall not be liable to the Buyer for consequential loss caused by negligence, breach of contract, or otherwise.

The Seller shall not incur liability for failure to perform any obligation under any Agreement if such failure is the direct result of anything beyond the Seller's control, including (without prejudice to the generality of the foregoing) any act of god, refusal, failure to grant suspension or withdraw of any license or consent or other act or remission of any Government, fire, explosion, flood, break-down of machinery; strikes, lockout, labour disputes, shortages of materials, fuel, components or transport facilities, war or insurrection.

Reaching Us

If you need to reach us, please email sales@portabletechnology.co.uk, call us on 01275 340 751 or write to us at: Unit 5 Hithergreen Trading Estate, Clevedon, BS21 6XT.

Privacy Policy

Portable Technology Solutions Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.