Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
The Buyer shall not be entitled to cancel whole or in part any order where the Seller has already allocated Goods to the order, unless granted special permission by the Seller. For online orders the buyer has the right to withdraw from the purchase of an item within seven days of the day after the date the item is delivered, provided the item(s) is/are in pristine stock condition i.e. as delivered with no seals broken. The exception is for goods made to a customer's specification or software/services supplied with an activation key. Returning purchased goods is entirely at the Buyers own risk and cost, while goods must been returned in condition sent with undamaged packaging and complete. Refunds for returned unwanted goods may be subject to a restocking fee of 15% if goods are not normal stock items and have been ordered in specially (products described as *Special Stock Items*). Refunds after seven days are calculated less the cost of the carriage charged to the Buyer at the time of purchase.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.