Delivery & Returns Information

Delivery costs and lead times can be found within the product listings on each product page. Please note, these costs do not include VAT which will be added at the checkout.

Please note, where a delivery date has been arranged, if delivery is refused and re-delivery is required, this will result in an additional charge to the customer.

All shipping charges quoted are for delivery to mainland UK - though we reserve the right to charge extra for shipping of bulky items to more remote parts of the UK.

When ordering multiple units, or for shipping costs outside of mainland UK, please contact for a quotation.


All items despatched are securely packed for safe transit. Please feel free to contact us by email:, to check how your order is progressing or if it has been delayed in any way.

Delivery Schedule


You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

The Seller shall discharge its obligations to deliver the goods to the Buyer, by delivering them at its own risk and expense to the Delivery Address nominated by the Buyer. The Seller reserves the right to charge the Buyer reasonable delivery charges. In the event that the Buyer shall request non-standard delivery arrangements of any form, e.g. delivery to a location outside mainland United Kingdom, or to a Delivery address outside Normal Working Hours.

The Seller shall be entitled to make partial deliveries or delivery by instalments. Each such delivery shall be deemed to be a separate contract and failure to effect any delivery shall not affect the contract as to other deliveries.

The Seller shall use reasonable efforts to deliver the Goods to the Buyer promptly, but shall not be liable for any loss or damage, direct or consequential, special or otherwise, to the Buyer, in respect of failure to fulfil any orders or for any delay or error in responding to any such orders for any reason whatsoever. In the event that orders for the Seller's goods exceed its existing levels of stock the Seller shall allocate the available stock at its own discretion.

Any delivery date specified by the Seller is intended to be an estimate and time and delivery shall not be of the essence. If no dates are so specified, delivery shall be made within a reasonable time.

If for any reason the Buyer will not accept delivery of any of the goods when they are ready for delivery, or the Seller is unable to deliver the goods on time because the Buyer has not provided appropriate instruction: risk in the goods shall pass to the Buyer; the goods shall be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer shall be liable for all related costs and expenses (including without limitation storage and insurance) from the agreed delivery date.

The Buyer shall provide at its expense at the delivery address adequate and appropriate goods and manual labour for unloading the goods.Any defect, deficiency or discrepancy in the goods delivered must be notified by the Buyer in writing to the Seller within seven days of receiving the invoice. The Buyer shall be deemed to have accepted all Goods delivered to it by the Seller if the Buyer has failed to notify the Seller in writing of any defects, deficiency or discrepancy in the Goods delivered within the time limit specified above.

Risk in the Goods supplied to the Buyer shall pass to the Buyer upon delivery in accordance with the provisions of Delivery hereof. The Buyer shall insure all Goods delivered by the Seller for their full replacement value with a reputable Insurer until ownership has passed to the Buyer.

All Goods supplied to the Buyer subject to these Standard Conditions of Sales shall remain the property of the Seller until all and any sums due to the Seller for all or any Goods supplied at any given time are paid in full. This shall be the case notwithstanding the receipt by the Seller of any payments made by the Buyer pursuant to the settlement of any specially designated claims for the recovery of sums due to the Seller. The Seller shall at any time before title has passed, without any liability, be entitled to: terminate the Buyer's rights to use, sell or deal in the Goods; enter the Buyer's premises and re-possess the Goods; or use or sell the Goods.

<3>Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

The Buyer shall not be entitled to cancel whole or in part any order where the Seller has already allocated Goods to the order, unless granted special permission by the Seller. For online orders the buyer has the right to withdraw from the purchase of an item within fourteen days of the day after the date the item is delivered, provided the item(s) is/are in pristine stock condition i.e. as delivered with no seals broken. The exception is for goods made to a customer's specification or software/services supplied with an activation key. Returning purchased goods is entirely at the Buyers own risk and cost, while goods must been returned in condition sent with undamaged packaging and complete. Refunds for returned unwanted goods may be subject to a restocking fee of 15% if goods are not normal stock items and have been ordered in specially (products described as *Special Order/Stock Items*). Refunds after seven days are calculated less the cost of the carriage charged to the Buyer at the time of purchase.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Here is a link to the EU Online Dispute Resolution Platform in the case of any unresolved contractual dispute between buyer and seller:

Remittance Terms

The Seller reserves the right to require payment of cash with order. Credit card payment is subject to General Terms as above. Where cash with order is not required the Seller shall be entitled to render its invoices to the Buyer for any Goods supplied under any contract concurrent with delivery.

The Buyer shall pay the full amount of any invoice so rendered without any deduction by no later than thirty days from the date of the invoice (the due date).

No payment shall be deemed to have been received until the Seller has received cleared funds.All payments payable to the Seller under these standard terms shall become due immediately upon notification by the Seller.

Payment shall fall on the due date despite the fact that title to the Goods has not passed to the Buyer, and the Seller shall accordingly be entitled to sue for the price as of the due date, notwithstanding the fact that title thereto has not passed to the Buyer.

If the Buyer fails to pay any invoice by the due date, the Seller shall be entitled, as its option, to enter the Buyer's premises and recover the Goods, or to charge the Buyer interest on the new sum due and unpaid from the due date until payment is actually received by the Seller in full together with any of the accrued interest at the rate of two percent (2%) per month above the Barclays plc minimum lending rate current at the time of any claim for overdue payments.

Your Acceptance of These Terms

By using this site, you signify that you agree with the above PORTABLE TECHNOLOGY SOLUTIONS TERMS AND CONDITIONS which are governed by UK and EU law.